Customer Service Representative

1 month ago


Akron, Ohio, United States Famous Supply Full time
Job Summary

Famous Supply is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for processing, scheduling, and managing customer orders for delivery.

Key Responsibilities:

  • Process and manage customer orders for delivery
  • Review customer requests for warranty material and facilitate resolution
  • Manage relationships with contractors, builders, and Famous associates
  • Manage phone and email requests from customer field personnel

Requirements:

  • Customer service mindset
  • Ability to use computer
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Thoroughness
  • Organization

What We Offer:

  • Health, vision, and dental insurance
  • Paid time off (vacation and holidays)
  • Paid maternity and paternity leave
  • 401K employer match
  • Bonus opportunity
  • Strong culture through our 40 Fundamentals
  • Family atmosphere
  • Health and wellness coaching
  • Fitness reimbursement program
  • Associate referral bonus program
  • Learning and development opportunities
  • Leadership development program
  • Career growth opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

We are a family-owned business that treats our associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way.

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state, and local law.



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