Information Systems Technician

6 days ago


Austell, Georgia, United States Six Flags Over Georgia Full time

Job Summary:

The Information Systems and Technology (IS) department at Six Flags Over Georgia is seeking a highly skilled and detail-oriented Information Systems Technician to join our team. As an IS Technician, you will play a critical role in the execution and support of various day-to-day operational functions within the park.

Key Responsibilities:

  • Provide on-premise tier 1 technical support for park staff, utilizing an incident tracking system to document issues and resolutions.
  • Monitor, maintain, and service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
  • Support, diagnose, and resolve software, hardware, and network issues, escalating to corporate support teams or third-party vendors as necessary.
  • Maintain an asset inventory of electronic hardware and software.
  • Provide training to end-users on new applications and systems.
  • Enforce compliance measures to protect guests and the company, including PCI, SOX, and HIPAA.

Requirements:

  • High school diploma or equivalent required.
  • Valid driver's license required.
  • Experience in the field of information systems, either self-taught or professional.
  • Excellent written and oral communication skills for interfacing with employees, guests, and park management.
  • High-level attention to detail and ability to work well under pressure in a fast-paced environment.
  • Ability to work independently and maintain great relationships with peer team and cross-team members.
  • Ability to bend, lift, carry, and perform other duties involved in installing and checking hardware.


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