Information Systems Technician
6 days ago
Job Summary:
The Information Systems and Technology (IS) department at Six Flags Over Georgia is seeking a highly skilled and detail-oriented Information Systems Technician to join our team. As an IS Technician, you will play a critical role in the execution and support of various day-to-day operational functions within the park.
Key Responsibilities:
- Provide on-premise tier 1 technical support for park staff, utilizing an incident tracking system to document issues and resolutions.
- Monitor, maintain, and service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
- Support, diagnose, and resolve software, hardware, and network issues, escalating to corporate support teams or third-party vendors as necessary.
- Maintain an asset inventory of electronic hardware and software.
- Provide training to end-users on new applications and systems.
- Enforce compliance measures to protect guests and the company, including PCI, SOX, and HIPAA.
Requirements:
- High school diploma or equivalent required.
- Valid driver's license required.
- Experience in the field of information systems, either self-taught or professional.
- Excellent written and oral communication skills for interfacing with employees, guests, and park management.
- High-level attention to detail and ability to work well under pressure in a fast-paced environment.
- Ability to work independently and maintain great relationships with peer team and cross-team members.
- Ability to bend, lift, carry, and perform other duties involved in installing and checking hardware.
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