Technical Support Specialist
4 weeks ago
We're seeking an experienced Technical Support Specialist to join our team at ETC TechSolutions LLC. As a key member of our Managed Service Provider (MSP) team, you'll provide exceptional customer service and technical support to our clients.
Key Responsibilities:
- Troubleshoot Microsoft Azure services and configurations.
- Provide support for Microsoft Windows and Office, as well as Microsoft Windows Server.
- Address network, VOIP, internet issues, and peripherals.
- Support LOB applications and mission-critical hardware.
- Provide Level 3 support for backups, antivirus, web filtering, and spam filtering.
- Conduct end-user training for support requests.
- Assist with pre-sales technical support and project implementation.
Requirements:
- Bachelor's Degree and/or 3-5 years experience in the IT industry.
- At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations).
- Ability to communicate technical information to non-technical end users.
- Prioritize daily tasks and achieve due dates.
- Ability to multi-task and adapt to changes quickly.
- Willing and able to work overtime as needed.
Benefits:
- Training and development opportunities.
- Access to a company vehicle.
- Paid holidays and PTO time.
- A fun work environment with opportunities for growth.
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