Product Support Specialist
4 weeks ago
LSI Industries, Inc. is seeking a highly skilled Product Support Technician to join our digital signage team in Akron, Ohio.
Job Summary:The Product Support Technician will provide advanced technical support, test new products and technologies, and assist in product development. This role involves supporting end users with digital signage systems, acting as a technical escalation point for support technicians, and producing internal documentation and training materials.
Key Responsibilities:- Provide Tier 2 technical support for customer escalations, resolving complex issues and ensuring timely and professional communication.
- Test and evaluate new products and technologies, including digital signage hardware and software, to ensure seamless integration and operation.
- Develop and maintain internal product support documentation, troubleshooting guides, and processes for the support team.
- Train support technicians on new products, processes, and updates to ensure smooth adoption within the help desk.
- Assist the help desk in tracking and closing outstanding tickets, providing guidance or additional resources where required to resolve customer issues.
- Bachelor's degree in information technology, computer science, or a related field; or a minimum of 3 years of technical support experience, preferably in a digital signage or related technology environment.
- Strong experience with Linux operating systems, particularly in troubleshooting, configuration, and system management.
- Experience with product testing, troubleshooting, and technical support documentation is highly desirable.
- Familiarity with networking and digital signage hardware/software is required.
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
LSI Industries, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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