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Growth Operations Leader

2 months ago

Asheville, North Carolina, United States Cheeri Full time
Job Overview

Cheeri is on the lookout for a full-time, dynamic Growth Operations Leader who thrives in a fast-paced environment and is passionate about operational excellence. This role involves crafting and executing a comprehensive operational strategy in a newly established, expansive home care region. You will be instrumental in assembling exceptional teams of home care professionals while gaining insights into Workplace Happiness and Company Culture. Your responsibilities will also include ensuring client satisfaction and collaborating closely with the sales team to drive significant growth in the market.


About Cheeri

Cheeri is an innovative startup focused on addressing the intricate challenges associated with aging. Our current mission is to effectively staff caregivers for elderly and intellectually disabled individuals. In less than three years, we have transformed from a concept into a thriving organization with over 160 employees, and we are excited to expand further with your leadership in this new territory.


Why Work With Us?

At Cheeri, we value your contributions and are committed to your success. We empower you to take initiative and drive your own projects. As our business continues to grow rapidly, we want you to grow alongside us, with ample opportunities for personal and professional advancement.


Compensation Options:

Option 1 (steady):

  • Base Salary: $75,000 - $85,000
  • Performance Bonuses: 15-20% of base salary (with no cap on revenue growth bonuses)
  • Total Expected Compensation Range: $86,250 - $102,000

Option 2 (strong incentives):

  • Base Salary: $75,000
  • Commission: 3% for the first $1M in sales, 5% for all revenue above
  • Total Expected Compensation Range: $110,000 - $130,000+


Additional Benefits:

  • Opportunity for advancement to roles such as COO or VP of Operations
  • Comprehensive health, dental, and vision plans
  • Untracked PTO, promoting a healthy work-life balance
  • Flexible hybrid remote work options


Key Responsibilities:

  • Establish and expand Cheeri's operations in the new territory from the ground up.
  • Recruit, train, and lead a high-performing team to support rapid growth.
  • Develop and implement efficient operational processes while ensuring compliance with regulations.
  • Collaborate with the Sales team to address client needs and prepare for new business opportunities.
  • Manage budgets and resources effectively to achieve organizational goals while supporting growth.
  • Implement strategies to attract and retain high-quality caregivers, ensuring client satisfaction.
  • Set and achieve growth targets, adjusting strategies as necessary.
  • Represent Cheeri in the local community and enhance brand awareness in the new market.


Position Requirements:

  • 4+ years of experience in operations management, preferably within a startup or healthcare setting.
  • Demonstrated success in independently growing and scaling teams and operations.
  • Expertise in recruiting, hiring, and retaining top talent.
  • Exceptional written and verbal communication skills; must excel in self-management.
  • Comfortable with technology and adaptable to rapid changes.
  • Experience managing remote or distributed teams and developing training programs.
  • Bonus Points: Familiarity with healthcare/home care and NC/SC regulatory requirements, along with previous customer service experience.

We believe in the power of diversity and look forward to meeting you. Together, let's create a positive impact in the lives of our caregivers and those they serve.