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Marketplace Seller Compliance Manager
2 months ago
About the Team
The Governance and Experience (GNE) team within E-commerce is dedicated to fostering a secure and reliable marketplace for users, sellers, and creators. Our primary focus is on enhancing user satisfaction through the development of effective policies and systems that uphold quality standards.
Key Responsibilities
- Formulate and execute seller performance standards and policies related to onboarding, seller services, and financial management through comprehensive benchmark analysis.
- Oversee initiatives aimed at mitigating challenges such as elevated cancellation rates, delayed shipments, and subpar seller services to improve the purchasing experience while providing support to sellers.
- Create frameworks to detect and address emerging seller misconduct and manage regulatory inquiries regarding harmful practices.
- Advance processes for onboarding and policy education, alongside safeguarding intellectual property rights.
- Establish global seller governance capabilities and assist regional teams in achieving governance objectives.
Minimum Qualifications
- Significant experience in E-commerce platform governance, compliance, or regulatory analysis.
- Proven ability to manage programs and collaborate effectively with cross-functional teams to meet goals.
- Awareness of global E-commerce regulatory developments is a plus.
Preferred Qualifications
- Expertise in leveraging data and metrics to drive enhancements.
- Strong project management capabilities with the capacity to manage multiple initiatives concurrently.
