Field Support Technician
4 weeks ago
This is a customer-facing field support technician role. Travel is based on customer break/fix needs. The successful candidate will be working with other field technicians, requiring daily travel to customers' locations. A good working vehicle is necessary for local travel around the Chicago area. Screenings will be conducted by the hiring manager and one or two team members in a single screening call. The candidate will receive required training and/or on-the-job training by shadowing with an HPE employee. HPE will pay the US Government standard mileage for travel and parking when required to support a customer.
The ideal candidate will analyze, troubleshoot, and resolve issues within IT infrastructure, including HPE Enterprise systems, servers, storage, and networking. They will have a solid understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting. The candidate will be able to perform high-volume, low-impact tasks efficiently and knowledgeably. They will provide installation and/or break/fix support, including component replacement, hardware troubleshooting, and operating system installation. The successful candidate will be able to proficiently perform data center support tasks with minimal guidance.
Key Responsibilities:
- Analyze and troubleshoot issues within IT infrastructure
- Resolve issues with HPE Enterprise systems, servers, storage, and networking
- Provide installation and/or break/fix support
- Perform high-volume, low-impact tasks efficiently
- Proficiently perform data center support tasks
Requirements:
- US Citizen
- 1-2+ years of IT support experience
- Must have own transportation and a valid driver's license
Company: Apex Systems
Location: Chicago, IL Area
Contract Layout: Estimated 6-12+ month contract
Contract Pay: $14.00 - $17.00 / Hourly Rate
Local Travel Details: Chicago Area (Reimbursed for Gas/Mileage/Tolls/Parking)
Schedule: 8-5 Mon-Friday, usually with some OT & Weekend Work
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