Field Support Technician

4 weeks ago


Chicago, Illinois, United States Apex Systems Full time

This is a customer-facing field support technician role. Travel is based on customer break/fix needs. The successful candidate will be working with other field technicians, requiring daily travel to customers' locations. A good working vehicle is necessary for local travel around the Chicago area. Screenings will be conducted by the hiring manager and one or two team members in a single screening call. The candidate will receive required training and/or on-the-job training by shadowing with an HPE employee. HPE will pay the US Government standard mileage for travel and parking when required to support a customer.

The ideal candidate will analyze, troubleshoot, and resolve issues within IT infrastructure, including HPE Enterprise systems, servers, storage, and networking. They will have a solid understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting. The candidate will be able to perform high-volume, low-impact tasks efficiently and knowledgeably. They will provide installation and/or break/fix support, including component replacement, hardware troubleshooting, and operating system installation. The successful candidate will be able to proficiently perform data center support tasks with minimal guidance.

Key Responsibilities:

  • Analyze and troubleshoot issues within IT infrastructure
  • Resolve issues with HPE Enterprise systems, servers, storage, and networking
  • Provide installation and/or break/fix support
  • Perform high-volume, low-impact tasks efficiently
  • Proficiently perform data center support tasks

Requirements:

  • US Citizen
  • 1-2+ years of IT support experience
  • Must have own transportation and a valid driver's license

Company: Apex Systems

Location: Chicago, IL Area

Contract Layout: Estimated 6-12+ month contract

Contract Pay: $14.00 - $17.00 / Hourly Rate

Local Travel Details: Chicago Area (Reimbursed for Gas/Mileage/Tolls/Parking)

Schedule: 8-5 Mon-Friday, usually with some OT & Weekend Work



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