CBIZ Onsite Specialist
7 days ago
This position comes with a competitive salary range of $75,000 - $95,000 per year. As a Field Service Technician with CBIZ Network Solutions, you will play a vital role in delivering high-quality technical support to Edward Jones clients across the U.S. and Canada.
You will be responsible for managing maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines. This involves working independently to complete tasks efficiently and effectively, often requiring travel to various client sites.
Essential Functions and Primary Duties
- Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines.
- Provide backup coverage for neighboring service areas when needed.
- Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs.
- Schedule ETA commitments in alignment with client preferences, ensuring safe and timely arrival.
Qualifications
- Able to use all related computer hardware and software.
- Able to use job-related tools.
- Able to safely use step ladders.
- Able to lift and/or move up to 100+ pounds of equipment.
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.
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Technical Support Specialist
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