Customer Service Representative

2 days ago


Delray Beach Florida, United States Assurance Power Systems Full time
About Assurance Power Systems

We are a leading provider of residential home service solutions, operating across 40 states with a strong network of industry leaders. Our company focuses on delivering unparalleled service to our customers and opportunities for our employees.

Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and utilizing your knowledge of our trades, products, and services to meet customer needs.

Key Responsibilities
  • Handle inbound and outbound calls, resolving customer inquiries and concerns in a timely and professional manner.
  • Utilize your knowledge of our trades, products, and services to provide accurate and helpful information to customers.
  • Work with customers to understand their specific needs and provide solutions that meet their expectations.
  • Meet or exceed sales targets and customer satisfaction goals.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • 3+ years of customer service experience in a Call Center environment, preferably in a sales role.
  • Fluent English and Spanish language skills.
  • High School Diploma or equivalent required.
  • 35+ WPM typing speed.
  • Professional phone manner and ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to use tact and diplomacy to maintain harmonious relationships with customers.
Preferred Qualifications
  • Service Titan and Five9 experience.
Physical Requirements
  • Ability to sit for extended periods of time.
  • Ability to climb stairs to the second floor.
  • Ability to verbally communicate effectively.
  • Manual hand dexterity required to operate computer terminal, copiers, and complete paperwork.


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