General Manager
14 hours ago
Squeeze Massage is a revolutionary company that is transforming the massage experience for our guests. We are a feel-good company that prioritizes over-the-top guest service and driving a bottom line. Our team is passionate about delivering an amazing guest experience, and we are committed to fostering an inclusive environment where everyone can shine bright.
Job DescriptionWe are seeking an experienced General Manager to join our team. As a General Manager, you will be responsible for managing day-to-day shop operations, including management of Maitre D's and Massage Therapists. You will also be responsible for recruiting, interviewing, onboarding, and retaining a best-in-class shop team.
Responsibilities- Manage day-to-day shop operations, including management of Maitre D's and Massage Therapists
- Recruit, interview, onboard, and retain a best-in-class shop team
- Build and maintain staff schedules
- Provide consistent, transparent feedback to your team to ensure Squeeze standards are upheld at all times
- Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community
- Execute operations, HR, and local marketing objectives
- Manage timekeeping and payroll reporting for your staff
- Resolve employee relations and guest issues, while also maintaining culture and morale
- Manage inventory and minimize shrink
- 5-10 years in retail, preferably hospitality or service-related experience
- Experienced in operating a fast-paced, high-volume environment
- Previously managed a minimum of 15 direct reports
- Advanced expertise in recruiting, onboarding, and developing a team
- Inventory management and scheduling expertise
- Must be available to work Wednesday-Sunday weekly
- Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience
We are a 5-star employer on Glassdoor, and 96% of our team would recommend us as a great place to work. Our team is passionate about delivering an amazing guest experience, and we are committed to fostering an inclusive environment where everyone can shine bright.
We offer a competitive salary with bonus potential, health benefits, paid sick leave, 2-weeks paid vacation, and 1 free Mid Squeeze (50-minute massage) a month. We also offer opportunities for annual raises, a revolutionary, feel-good culture, and quarterly paid training.
We are building an industry-leading business with 50+ locations in development across the country. Squeeze General Managers are at the heart of the Squeeze brand. If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we'd love you to be part of our team and an exciting future.
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