Hotel Front Desk Representative

3 weeks ago


Billings, Montana, United States Montana Trailhead Inn Full time

We are seeking a skilled and professional Hotel Front Desk Clerk to provide exceptional service to our guests at Montana Trailhead Inn. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Key Responsibilities
  • Mitigate customer complaints in a professional and courteous manner.
  • Perform regular bookkeeping duties to ensure accurate and up-to-date guest information.
  • Communicate effectively with housekeeping to ensure guest rooms are ready and prepared for arrival.
  • Provide a warm welcome to every guest, checking them in and out efficiently while ensuring accurate key and room assignments.
  • Handle incoming calls, online and in-person room bookings, and answer questions regarding room rates, availability, amenities, rewards programs, and special requests.
Requirements
  • Previous experience or working knowledge of Microsoft Office and reservation management systems.
  • Experience answering telephone calls and resolving stressful situations.
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
  • Impeccable interpersonal, time management, organizational skills, and customer service skills.
  • High school diploma or equivalent required.


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