Tax Office Manager

5 days ago


Chaska, Minnesota, United States H&R Block Full time
{"title": "Associate Team Leader", "description": "Lead the Way at H&R Block

As an Associate Team Leader at H&R Block, you will play a critical role in delivering exceptional client experiences and driving business results. You will be responsible for leading a team of tax office associates, ensuring quality and consistent execution of our Service Standards, and providing daily operations direction for the tax office.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in serving as the onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as the point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.

What We Offer:

  • A dynamic and supportive work environment that values diversity and inclusion.
  • A comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan.
  • Opportunities for professional growth and development.
  • A competitive salary and bonus structure.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and ability to work a flexible schedule.

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We are committed to delivering exceptional client experiences and driving business results through our talented team members.

", "lang_code": "en"}

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