Clinical Support Coordinator

3 weeks ago


Syracuse, New York, United States SUNY Upstate Medical University Full time

**Job Summary:**

We are seeking an experienced Clinical Support Coordinator to join our team at SUNY Upstate Medical University. This is a critical role that requires strong organizational and communication skills.

In this position, you will be responsible for coordinating the surgeon's multiple schedules, including clinic appointments, surgery schedule, administrative, and academic schedules. You will also be handling various administrative and clinic matters involving contact with staff, patients, medical staff, government agencies, insurance carriers, and the public.

You will answer clinic telephones and address calls as appropriate, facilitate communication between patients and surgeons, and maintain open lines of communication with surgeons. Additionally, you will obtain insurance authorizations and pre-certifications in accordance with insurance company policies as necessary.

This is an in-person position located at Jacobson Hall, 175 Elizabeth Blackwell St., Syracuse, NY. The ideal candidate will have an associate's degree or pertinent college-level courses and two years of administrative/office management experience. We also consider equivalent combinations of education and experience.

**Key Responsibilities:*

  • Coordinate surgeon's schedules, including clinic appointments and surgery schedule
  • Handle administrative and clinic matters, including contacting staff, patients, and government agencies
  • Answer clinic telephones and address calls as appropriate
  • Facilitate communication between patients and surgeons
  • Maintain open lines of communication with surgeons
  • Obtain insurance authorizations and pre-certifications as necessary

Benefits:

Our benefits package includes health, dental, and vision insurance, eligibility for employer-sponsored 401(k) funding after one year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays, and floating holidays.

The salary range for this position is $16.00 - $25.88 per hour, based on candidate skills, experience, and qualifications, as well as internal equity, market, and business considerations.



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