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Compassionate Client Service Specialist

2 months ago

St Louis, Missouri, United States VCA Animal Hospitals Full time

Join Our Team as a Veterinary Customer Care Associate

Are you passionate about animals and eager to learn? We are a thriving veterinary practice seeking a dedicated Client Service Specialist to enhance our team. At VCA Animal Hospitals, we prioritize the health of pets and strive to provide exceptional service to our clients.

Your Role:

As a vital member of our team, you will be the first point of contact for our clients, establishing trust and confidence in our services. Your responsibilities will include:

  • Welcoming clients and their pets, answering phone calls, and guiding them to their appointments.
  • Managing appointment scheduling and confirmations to ensure smooth operations.
  • Conducting follow-up calls and reaching out to potential clients.
  • Presenting service fees and processing payments efficiently.
  • Assisting clients in selecting products and services, including prescriptions.
  • Providing information on general pet care and wellness.
  • Maintaining accurate medical records and documentation.
  • Ensuring the cleanliness and organization of the facility.

Why Work With Us?

We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan, and generous discounts for employee pets.

Equal Opportunity Employer:

We are proud to be an Equal Opportunity Employer, welcoming veterans and individuals with disabilities. For more information on our commitment to diversity and inclusion, please visit our career page.