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Clinical Support Associate

2 months ago

Durham, North Carolina, United States Duke Health Full time
About Duke Health's Patient Revenue Management Organization

Duke Health's Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Job Summary

We are seeking a highly organized and detail-oriented Patient Service Associate to join our team. The successful candidate will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in/out, cash management, and patient appointment scheduling.

Key Responsibilities
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
  • Check-in patients upon arrival in the practice.
  • Identify correct patient information in Maestro Care and verify/update patient demographic and insurance data as needed.
  • Accurately identify the appropriate account for patient visits.
  • Present and educate patients on required forms and obtain signatures.
  • Complete all Maestro Care required online questionnaires and manage all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Label all patient-specific chart documents and requisition/transmittal documents for scanning.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on insurance plans.
  • Check-out appointments and make return appointments by scheduling patients into the correct appointment type.
  • Review and attach referrals to scheduled appointments as appropriate.
  • Answer telephone calls, take, and deliver messages to providers.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely.
  • Review and resolve registration and referral workqueue edits daily.
Requirements
  • Strong verbal and written communication skills.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Education and Experience

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. A minimum of one year of work experience in directly communicating and activities providing service to patients or public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks is also required.