Community Ambassador, Channel Retail Specialist

5 days ago

Jamaica, New York, United States Apple Full time

About the Role:

The Community Specialist will demonstrate passion for Apple, sales, and growing relationships with multiple partner resellers. This role will create excitement and build knowledge around Apple through training and demonstrations by traveling to different stores within the community to deliver outstanding customer experiences.

Key Responsibilities:

  • Represent Apple within multiple partner stores and help customers develop relationships with our brand.
  • Sell directly to customers, work closely with partners, and create new owners of our products.
  • Provide an amazing customer experience by showcasing our products, accessories, and services.
  • Proactively seek opportunities to expand awareness for new and existing customers.
  • Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
  • Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
  • Align with your leader on weekly partner visits.
  • Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
  • Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
  • Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Requirements:

  • Typically requires a minimum of 1-2 years of related experience.
  • Passion for helping customers and partners understand how Apple technology can enrich lives.
  • Curiosity for continuous learning and eagerness to share knowledge with others.
  • Outstanding customer focus.
  • Excellent communication skills.
  • Ability to educate, inspire, and influence others.
  • Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale.

Additional Information:

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $26.25 and $32.95/hr, and your base pay will depend on your skills, qualifications, experience, and employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.

Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.

Benefits include comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.

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