Front Desk Receptionist

2 months ago

Nyack, New York, United States The Mental Health Association of Westchester Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at The Mental Health Association of Westchester Inc. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and maintaining accurate records.

Key Responsibilities:
  • Obtain and review client consent forms
  • Handle incoming calls and maintain a polite and consistent phone manner
  • Take messages from the general voice mailbox and deliver to staff
  • Welcome and greet all clients and visitors
  • Maintain accurate records of clients seen each day
  • Manage staff clinical schedules, including appointments, cancellations, and will-call lists
  • Schedule and reschedule client appointments
  • Accept and receive payments from clients
  • Direct persons attending meetings
  • Work collaboratively with the program/clinic assistant to ensure availability of client forms and surveys
  • Maintain an adequate supply of new client materials
  • Receive general clinic mail and other deliveries
  • Keep the reception area clean and organized
Requirements:
  • High school diploma/GED/TASC equivalent required
  • Clerical or Administrative Assistant certificate preferred
  • Flexibility to work at other locations as needed
  • Computer literacy skills and good working knowledge of Microsoft Office Suite
  • Understanding of office procedures and ability to maintain confidentiality
  • Spanish language fluency
  • Ability to work independently and as part of a team
  • Reliability and good judgment
Benefits:
  • Salary range: $19.00 per hour
  • Flexible work arrangements, including hybrid options
  • Paid time off and sick leave
  • Health benefits, including medical, dental, and vision plans
  • Retirement plan with discretionary employer contributions
  • Professional development opportunities

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