Field Service Engineer

6 days ago

Albany, New York, United States Sungrow USA Corporation Full time
Job Title: Field Service Technician

Sungrow USA Corporation is seeking a highly skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for performing complex field engineering assignments, pre-commissioning and commissioning of battery storage systems and PV solar inverters, and providing technical support to sales teams.

Key Responsibilities:
  • Lead on more complex field engineering assignments for battery storage and PV applications
  • Perform pre-commissioning and commissioning of battery storage systems and PV solar inverters
  • Perform and/or lead preventive maintenance projects as needed
  • Perform a variety of engineering assignments involving technology applications in the installation, operation, testing, and maintenance of central and string solar inverters
  • Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory
  • Provide feedback to the engineering team on possible mechanical and electrical design improvements
  • Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
  • Work with customer EMS/SCADA engineers to set up systems communication and parameters
  • Create field service procedures if not available for trouble-shooting and maintenance
  • Participate in training material for customers as requested by the Training Manager
  • Research alternative components that can be used in the field
  • Coordinate with R&D engineering in China if required for help during troubleshooting
  • Take the lead in some projects such as upgrades or retrofit as well as commissioning
  • Independently perform a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer
  • Coordinate and work closely with other engineering, logistics, financial, and program management disciplines to maintain the solar plants
  • Help on the repair activities in the service center
  • Prepare, deliver, and submit field reports to customers and management
  • Support the development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work
  • Conduct site visits, experimental investigations, and analyze engineering problems, propose solutions and alternatives, and provide recommendations
Requirements:
  • 7+ years of overall experience in the engineering field
  • 3 years of experience in battery storage systems and 2 years in solar inverters
  • Ability to work with test equipment and hand tools as required
  • Customer service, problem-solving skills, and decision-making and analytical skills
  • Effective written and verbal communication skills
  • Closely follow instruction and pre-established procedures/SOP to perform the duties of the job
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • OSHA, NSPA70A, Electrical Safety
Education or Desired License and Certificates:
  • Bachelor's degree in Engineering from an accredited university or college
  • Renewable industry experience is required
  • Power Electronics experience is required
Competencies:
  • Technical problem-solving/analytical skills
  • Self-starter, strong initiatives, and excellent communicator
  • System and product level mindset
  • Detailed-oriented nature and strong initiative
  • Strong technical support focus and a service-oriented individual both with sales teams and customers
Travel:
  • 80% plus
Work Location and Status:
  • Full-time, Northeast US area
  • No visa/legal sponsorship
Compensation:
  • Compensation commensurate with experience
  • Competitive benefits package and employee programs

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