Customer Service Coordinator

2 weeks ago

Pasadena California, United States RUSNAK Full time

Position Overview:
Are you eager to elevate your career in the automotive sector? Do you have a keen interest in high-end vehicles? We invite you to explore this opportunity with us.

JOIN OUR TEAM


At Rusnak Auto Group, we pride ourselves on being a premier player in the automotive field, recognized for our excellence in the Greater Los Angeles area and across Southern California.

Our dedication to providing outstanding service and earning customer loyalty has enabled us to grow to 11 locations, featuring elegant showrooms in various cities.

With over sixty years of industry experience, we are committed to meeting our customers' refined tastes by offering a selection of 13 exceptional luxury automotive brands.

We are currently looking for a Customer Service Coordinator for our upcoming Volvo dealership. This role presents a fantastic opportunity to advance your career in the automotive industry.

In this role, you will play a crucial part in enhancing the service department's growth and performance to meet strategic objectives.

You will also implement optimal business practices and uphold The Rusnak Standards to ensure exceptional satisfaction for both clients and team members.

WHAT WE PROVIDE
Opportunities for professional growth within a respected organization

Competitive Compensation

Comprehensive Health Insurance (medical, dental, vision, and life)

Extensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Flexible Spending Account

Paid Time Off (including vacation and sick leave)

Parental Leave

Employee Perks (access to sports events, theme parks, etc.)

Employee Referral Bonus Program

*Compensation will be determined based on experience and skill level.

*To ensure the safety of our team and clients, we adhere to current health guidelines and provide necessary protective equipment.

Key Responsibilities:
Deliver Exceptional Customer Service:


Welcome all clients entering the service area with a positive demeanor, address their inquiries, and guide them to the appropriate personnel or location.

Assist in managing service traffic and parking.

Verify if clients arriving for service have scheduled appointments. Record essential details such as the client's name, VIN, license plate number, mileage, and any pre-existing vehicle damage.

Manage service traffic flow and parking effectively.

Support the lot attendant with responsibilities at the service counter.

Respond to service drive phone inquiries.

Schedule appointments with advisors and confirm all bookings the day prior with clients.

Follow up on missed appointments daily and assist clients in rescheduling.

Escort clients to their vehicles after service completion.

Contact clients receiving Customer Satisfaction Surveys; document each interaction and submit weekly reports to the Service Manager.

Alert the Service Manager of any clients who rated their satisfaction below 100%.

Provide support for departmental tasks as needed for advisors and dispatch.

Perform administrative duties such as filing, document organization, faxing, and scanning.

Reach out to inactive clients to schedule service based on sales data, recalls, and service actions.

Assist the Service Manager in monitoring inventory vehicles for recalls and necessary service actions.

Deliver an Outstanding Customer Experience:

Provide a professional and exemplary experience by utilizing best practices.

Actively listen and communicate effectively to identify and document client concerns.

Recognize client needs beyond their expressed concerns and adopt a consultative, value-added approach.

Foster relationships to encourage repeat and referral business.

Integrate the "Rusnak Standard" with personal values in all interactions.

Qualifications:
Strong interpersonal and customer service skills; at least 1 year of experience in a retail environment.

Excellent verbal and written communication abilities.

Preferred:
Graduate of UTI or a trade school, or equivalent practical experience.

Required:
Valid California Driver's License with a satisfactory driving record.

Education:
High School Diploma/

GED:
Desired

Licenses Required:
Valid CA Driver License

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