Guest Experience Specialist

7 days ago


Oconomowoc, Wisconsin, United States Chili's Grill & Bar Full time
About the Role

We are seeking a highly skilled and enthusiastic Host to join our team at Chili's Grill & Bar in Oconomowoc. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.

Key Responsibilities
  • Guest Welcome: Greet every guest with a smile and a friendly demeanor, making them feel valued and appreciated.
  • Wait List Management: Effectively manage the wait list, keeping guests informed and engaged while they wait for their table.
  • Communication: Communicate guest concerns and feedback to the Manager, ensuring that every guest has a positive experience.
  • Phone Handling: Answer the phone within three rings and direct calls to the appropriate team member.
  • Team Support: Assist fellow team members as needed, providing a collaborative and supportive work environment.
About Us

Chili's Grill & Bar is a leading casual dining restaurant chain, known for our high-quality food, excellent service, and welcoming atmosphere. We are committed to delivering an exceptional experience to every guest, every day.

Requirements
  • Attitude: Friendly, warm, and caring attitude that's always ready to greet with a smile.
  • Communication Skills: Excellent communication skills, with the ability to think and act quickly in a fast-paced environment.
  • Physical Demands: Ability to work in a standing position for long periods of time, and safely lift and maneuver trays of food when necessary.
  • No Experience Necessary: We welcome applicants of all experience levels, with a focus on providing on-the-job training and development opportunities.


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