Water and Mold Operations Manager

4 days ago


Troy, Texas, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Summary

An Operations Manager is responsible for driving franchise performance and development in accordance with the Rytech Operations Manual. This role requires strong leadership skills, excellent communication, and customer service skills.

Responsibilities
  • Maintain and support Franchise relationships.
  • Monitor the performance of their Franchise and improve performance towards SLAs.
  • Conduct inspections of job sites, vehicles, and office and/or storage facilities to ensure compliance with the Ops. Manual and FA.
  • Provide feedback and training to technicians to improve their skills and certifications.
  • MEDIATE disputes between the insured, the insurer, and the contractor.
  • Lead weekly meetings to facilitate training and convey information to technicians.
  • Monitor MICA Exchange daily to ensure projects are being properly handled by the franchise.
  • Assist technicians in the field when needed.
  • Assist local marketing team to grow the business.
  • Review estimates, dispatch assignments, and respond to email correspondence in a timely manner.
Qualifications
  • Mitigation/Remediation estimating and scoping experience.
  • High school or GED.
  • Two years of Mitigation/Remediation experience preferred.
  • Residential and/or Commercial construction experience preferred.
  • Excellent communication and customer service skills.
  • Willing to be on call and work in the field when needed.
  • Able to travel for CAT events, training, or regional meetings 5-10% of the time.
  • Excellent interpersonal, communication, oral, and written skills.
  • Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
  • Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/Commercial drying specialist recommended.
Compensation

$30.00 - $34.00 per hour.

About Rytech

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech, you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you



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