Water and Mold Operations Director

3 days ago


Troy, Texas, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Summary

An Operations Manager is responsible for overseeing the performance and development of franchises in accordance with the Rytech Operations Manual. This role involves facilitating relationships between insureds, third-party administrators, and carrier partners.

Key Responsibilities
  • Maintaining and supporting franchise relationships
  • Monitoring franchise performance and improving performance towards Service Level Agreements (SLAs)
  • Conducting site inspections to ensure compliance with the Operations Manual and industry standards
  • Providing feedback and training to technicians to improve their skills and certifications
  • Mediating disputes between insureds, insurers, and contractors
  • Leading weekly meetings to facilitate training and communication with technicians
  • Monitoring project progress and ensuring timely completion
  • Assisting technicians in the field and providing support as needed
  • Collaborating with the local marketing team to grow the business
  • Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner
Requirements
  • Mitigation and remediation estimating and scoping experience
  • High school diploma or equivalent
  • Two years of mitigation and remediation experience preferred
  • Residential and commercial construction experience preferred
  • Excellent communication and customer service skills
  • Ability to work in the field and be on call as needed
  • Ability to travel for CAT events, training, and regional meetings (5-10% of the time)
  • Computer literacy and proficiency in Microsoft Office and MICA
  • Certifications required: Water Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (recommended)
Compensation

$30.00 - $34.00 per hour

About Rytech

Rytech is a nationally recognized leader in the water damage industry, founded on the principles of integrity and accountability. Our mission is to provide exceptional restoration services to our customers, while fostering a culture of teamwork, employee development, and corporate social responsibility.



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