Library Support Specialist

2 weeks ago


West Jordan, Utah, United States Slcolibrary Full time

Position Overview:

The Substitute Customer Service Specialist plays a vital role in enhancing the experience of library patrons through effective communication and assistance.

Key Responsibilities:

  • Engage with library visitors both in person and via phone.
  • Utilize computer systems to manage the check-in and check-out of library materials.
  • Handle cash transactions, including overdue fines and other fees.
  • Provide information regarding borrowing processes and available library services.
  • Process library card applications, ensuring proper identification and eligibility verification.
  • Conduct searches for requested materials on library shelves.
  • Organize and shelve library items to promote efficient self-service.
  • Answer incoming calls and assist with inquiries.
  • Sort and shelve library materials as needed.
  • Perform clerical tasks and empty book drops as required.
  • Utilize automated sorting machines and self-checkout stations.

Qualifications:

  • Familiarity with computerized library systems.
  • Basic keyboarding skills with proficiency in Windows-based software.
  • Ability to operate a personal computer, cash register, and standard office equipment.
  • Effective communication skills in English.
  • Competence in handling cash and making accurate change.
  • Strong attention to detail and mental alertness.
  • Capability to resolve customer service challenges.

Physical Requirements:

  • Manual dexterity for handling library materials.
  • Visual acuity to read screens and labels.
  • Ability to lift materials weighing up to 30 pounds.
  • Capacity to push or pull shelving carts weighing up to 150 pounds.
  • Flexibility to bend, stoop, or kneel for material retrieval.

Compensation: $13.79 per hour, with no benefits.

Work Schedule: Hours vary; no fixed schedule.

Location Requirements: Availability to work at multiple library branches.

Work Commitment: Substitutes are expected to work one Saturday each month and maintain an average of 20-25 hours monthly.

Employment Type: Temporary, non-exempt position with limited eligibility for benefits.



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