Sales Associate for Retail Commission

2 weeks ago

Nashville, Tennessee, United States Macy's Inc Full time

Are you prepared to showcase your exceptional skills in a dynamic environment?

At Macy's, Inc., we are dedicated to fostering a brighter future through bold representation for everyone. This is our Mission Every One. We recognize that each individual is unique, and we are committed to investing in each person to promote growth, pride, and satisfaction. When we bring our authentic selves to work, it results in a richer array of ideas and energy for all to benefit from. Our success relies on remarkable colleagues collaborating effectively.

Position Overview

As a Retail Commission Sales Associate, you will deliver exceptional customer service in our retail areas by crafting shopping experiences that make every customer feel valued and at ease. In this role, you will be accountable for achieving sales targets, promoting protection plans, managing return rates, and encouraging participation in our loyalty program. You will consistently exhibit superior product knowledge to educate customers and meet their needs.

What We Offer

  • An inclusive, stimulating, and enjoyable work atmosphere
  • Empowerment to engage in meaningful work with tangible outcomes
  • Comprehensive coverage including medical, dental, vision, and retirement plans
  • Employee Assistance Program providing mental health and financial literacy resources
  • Fully-funded educational benefits covering tuition, books, and fees
  • Discounts on merchandise
  • Opportunities for involvement in Colleague Resource Groups (CRGs) and community service

Your Responsibilities

  • Engage with customers to identify their furniture requirements, demonstrating knowledge of store offerings to drive sales and reduce returns
  • Provide tailored recommendations and suggest complementary items to enhance the shopping experience
  • Utilize technology to process customer orders, assist customers in visualizing and selecting the most appropriate products, and support those using devices for shopping and comparison
  • Participate in ongoing training to enhance product knowledge through technology and vendor partnerships
  • Ensure a high standard of customer service through problem-solving and customer-centric solutions, such as converting returns into exchanges and expediting delivery issue resolutions
  • Maintain communication with customers throughout the pre- and post-delivery process to ensure a positive shopping and delivery experience
  • Adhere to Asset Protection and inventory control compliance protocols

Who You Are

  • Committed to upholding Macy's dedication to diversity, inclusion, and respect in every store and office, with every customer and associate.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Effective communicator capable of sharing information with diverse groups of customers and colleagues.
  • Proactive in adapting quickly to evolving customer expectations and needs.
  • Resourceful and able to adjust swiftly to changing priorities.
  • 1-2 years of relevant or retail experience preferred.

Essential Physical Requirements

  • Prolonged periods (at least two consecutive hours) of standing or walking throughout the store or department.
  • Frequent use of computers and handheld electronic devices.
  • Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
  • Lifting and moving items weighing up to 25 lbs.

About Macy's

This is an exciting time for a career at Macy's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

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