Hotel Front Desk Agent

2 weeks ago


Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Opportunity

We are seeking a highly skilled and professional Hotel Front Desk Receptionist to join our team at Fairfield Inn & Suites - Smithfield. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing top-notch customer service.

Key Responsibilities:
  • Manage guest arrivals and departures, ensuring accurate room assignments and key distribution
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process payments, handle room changes, and maintain accurate records of guest information
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Provide warm welcomes, check-ins, and check-outs, ensuring a positive experience for every guest
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a hotel front desk or guest services role preferred
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
  • Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic knowledge of Microsoft Office and reservation management systems
About Us:

Fairfield Inn & Suites - Smithfield is a select-service hotel located in the heart of North Carolina. We are committed to providing exceptional guest experiences and are seeking talented and experienced hospitality professionals to join our team. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply today.


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