Customer Service Ambassador

2 weeks ago


Nashville, Tennessee, United States Coolray Heating and Cooling Tennessee Full time
About the Role

Coolray Heating and Cooling Tennessee is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences and promoting our products and services.

Responsibilities
  • Engage with customers in person, building rapport and relationships to understand their home service needs.
  • Explain the features and benefits of our products and services, soliciting information from customers to schedule appointments with our Sales Consultants.
  • Represent the company professionally, honestly, and ethically, upholding our values and standards.
  • Attend required monthly meetings and trainings to stay informed and up-to-date on company policies and procedures.
Requirements
  • High School Diploma or GED preferred.
  • 1-year customer service experience.
  • Basic computer proficiency, particularly with Microsoft applications.
  • Experience with Service Titan is a plus.
  • Must be fluent in reading, writing, and speaking English and able to sit for long periods.
  • Must be able to work evenings and weekends when needed.
What We Offer
  • $20-$24/Hr.
  • Paid Time Off (PTO).
  • Health, Vision, and Dental.
  • 401K Retirement Plan with company match up to 30%.
  • Life Insurance, Short-Term, and Long-Term Disability.
  • Monthly Bonus Programs.
  • Special Program Options: FSA, EAP, Legal Services, and Identity Theft.


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