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Customer Service Ambassador

2 months ago

Nashville, Tennessee, United States Advance Financial Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our financial services.

Key Responsibilities
  • Customer Service: Provide world-class customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Financial Services: Promote and sell our financial services, including loans and other products, to our clients.
  • Account Management: Manage customer accounts, ensuring that all transactions are accurate and up-to-date.
  • Team Collaboration: Work closely with our team to achieve sales and customer service goals.
  • Continuous Learning: Participate in ongoing training and development to improve your skills and knowledge.
Requirements
  • Education: High School Graduate or equivalent.
  • Experience: Phone customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Physical Demands: Ability to work in a retail environment, standing for long periods, and lifting up to 25 pounds.
Benefits
  • Competitive Pay: $16-$24 per hour.
  • Benefits Package: Generous PTO, paid parental leave, 100% company-paid health insurance, and 401k with 5% company match.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.