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Senior Customer Service Leader

2 months ago


Virginia, Minnesota, United States Holiday Companies Full time

Location: Virginia, Minnesota

Availability - Shift/DaysFlexible Availability

Position Overview:

As a Lead Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers. This position is ideal for individuals who thrive in a dynamic environment and are eager to advance their careers.

Benefits:

  • Comprehensive Medical, Vision, Dental, & Life Insurance
  • Flexible Work Schedules
  • Weekly Compensation
  • Stability with a Large Employer
  • Rapid Career Advancement Opportunities
  • Collaborative and Energetic Work Environment
  • Diverse Task Responsibilities
  • Paid In-Depth Training
  • 401K Plan with Competitive Company Match
  • Flexible Spending and Health Savings Accounts
  • Tuition Assistance Programs

Key Responsibilities:

Your primary duties will include welcoming customers, processing transactions, making product recommendations, and occasionally assisting with our food service program. You will also gain valuable management experience by leading shifts regularly. Your role will involve maintaining store standards and ensuring fast, friendly service.

You will engage with numerous customers daily while collaborating with a vibrant team to achieve daily objectives.

Qualifications:

  • Proficient in product sales
  • Exceptional customer service skills
  • Strong communication abilities
  • Ability to work efficiently in a lively environment
  • Team-oriented mindset for achieving goals
  • Creative problem-solving skills
  • Quick thinking and suggestion-making
  • Experience in leading a team
  • Supervisory skills for entry-level staff

Preferred Experience:

  • Background in retail and customer service
  • Experience in entry-level management
  • Sales associate or cashier experience
  • High School Diploma or equivalent
  • Ambition to progress in your career
  • Willingness to learn and enjoy the work

Physical Requirements:

  • Ability to stand and/or walk for extended periods
  • Capable of lifting and/or carrying up to 30 pounds
  • Occasional lifting of up to 60 pounds
  • Ability to push/pull with arms up to 20 pounds
  • Ability to bend and twist as needed
  • Good hand-eye coordination for various tasks
Holiday Companies is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act (ADA) and all relevant state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodations under the ADA and applicable laws. Please inform our Human Resources Representative if you require assistance during the application process.