Patient Tray Delivery Specialist

2 weeks ago


Morgantown, West Virginia, United States West Virginia University Hospital, Inc Full time
Job Summary

We are seeking a skilled and compassionate Patient Tray Delivery Specialist to join our team at West Virginia University Hospitals. As a key member of our nutrition services team, you will play a vital role in ensuring the delivery of high-quality patient meals and exceptional customer service.

Key Responsibilities
  • Deliver patient meals in a timely and efficient manner, adhering to strict quality and safety standards.
  • Interact with patients, families, and healthcare staff to provide excellent customer service and address any concerns or issues.
  • Utilize EPIC and VST systems to process patient menu requests and ensure accurate and timely delivery of meals.
  • Process between-meal nourishment orders and print instructions for kitchen staff.
  • Follow department procedures for missed meal reports, including alerting nursing staff.
  • May be required to deliver or retrieve meal trays as needed.
  • Visit patients designated as needing assistance for menu selections and enter information according to diet restrictions.
  • Deliver meal trays to patients within service guidelines for timeliness.
  • Follow delivery standards, including hand sanitization, infection control requirements, two patient identifiers, AIDET, and key phrases.
Requirements
  • Valid Food Service Worker Permit from Monongalia County Health Department prior to starting or obtain a temporary permit within the first week of employment.
  • High School Diploma or Equivalent preferred.
Working Environment

This position requires patient interaction, and some conditions/appearance may be distressing. Enter isolation precaution patient rooms with proper protective equipment. The kitchen environment can be noisy.

Skills and Abilities
  • Ability to understand written and oral communication.


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