Staff Technical Program Manager, Infrastructure Engineering
2 weeks ago
We are seeking a highly skilled Technical Program Manager to join our Infrastructure Engineering team. As a Technical Program Manager, you will play a key role in shaping the future evolution of our operations and execution. You will work closely with teams on specific projects, such as standardizing, upgrading, and consolidating our Observability tool. You will also partner with cross-functional leaders to elevate our operations by ensuring our incident management processes and action items are being followed through, as well as identifying and driving improvements to meet the evolution of our business needs.
Key Responsibilities- Support the planning and execution of cross-team projects by aligning requirements and dependencies, tracking progress, and proactively surfacing risks and blockers.
- Own and drive the improvement of the internal customer experience by understanding their pain points, prioritizing needs, and working with leaders and teams to address them effectively.
- Partner with internal stakeholders across engineering, product, legal, business, as well as customers, to enhance incident management, Asana's reliability, and customer communications.
- Evolving our processes to maintain an increasing bar of compliance, addressing security and incident action items within SLA.
- Design and lead improvements to our operational processes to ensure we stay ahead in improving Asana's reliability, cost efficiency, and operational toil.
- Experience (7+ years) in project/program management, including leadership role driving complex strategic priorities and/or managing others.
- Strong program management skills, capable of managing a diverse range of priorities and cross-functional stakeholders.
- Track record of setting direction and leading large-scale initiatives that span multiple teams and functions.
- Experience in managing internal programs, comfortable with engaging with both internal and external customers.
- Strong communication skills, with the ability to clearly articulate technical requirements to a wide range of cross-functional stakeholders.
- Comfortable with ambiguity, capable of identifying and solving problems independently.
- Experience working with Infrastructure teams, incident management, and large migrations are preferred.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include mental health, wellness, and fitness benefits, career coaching and support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options to cater to your dietary preferences.
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San Francisco, California, United States Asana Full timeAbout the RoleWe are seeking a highly skilled Technical Program Manager to join our Infrastructure Engineering team. As a Technical Program Manager, you will play a key role in shaping the future evolution of our operations and execution.Key ResponsibilitiesSupport the planning and execution of cross-team projects by aligning requirements and dependencies,...
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