Technical Support Professional
4 weeks ago
About Calportland
We are a leading company in the industry, providing high-quality IT support to our region.
Job Summary
This role acts as a liaison between business operations and IT, ensuring timely and effective IT support. Key technologies supported include end-user computers, printers, application servers, and network equipment.
Key Responsibilities
- Provide technical advice on equipment selection and deployment, troubleshooting, and implementing new solutions.
- Support PC, network, telephony, and ancillary systems using Calportland's Service Request process.
- Engage in project planning, monitoring, and execution, and document environment and processes.
- Upgrade and install new hardware and software, and facilitate IT-related work with vendors.
- Respond to emergency calls and participate in business-process improvement efficiencies.
- Develop and maintain best-practice consistency and recommend training as needed.
Requirements
- 3-5 years of IT experience, including MS Windows installation and configuration, peripherals support, and network connectivity setup and issue resolution.
- Exceptional communication and collaboration skills, with the ability to work in a team environment with minimal supervision.
- Highly organized and flexible, with an eye for detail and ability to prioritize work in changing situations.
- Ability to move equipment (up to 50 pounds) and provide own transportation for work at different locations.
- Experience in project management and equipment planning.
Compensation and Benefits
The estimated annual salary for this position is $85,000. We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.
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