Site Operations Manager

2 weeks ago


Orient, Ohio, United States LAZ Parking Midwest, LLC Full time
Job Title: Site Supervisor

Job Summary:
LAZ Parking Midwest, LLC is seeking a Site Supervisor to oversee the facilities on off-shift times, ensuring a welcoming atmosphere for customers and clients. This role requires strong customer service skills, supervisory experience, and the ability to work independently. The ideal candidate will be able to communicate effectively, multitask, and maintain a clean and organized work environment.

Key Responsibilities:
• Assist in establishing performance standards and recommending procedure changes as needed.
• Clean the garage based on the provided maintenance checklist.
• Promote good customer relations by providing premier customer satisfaction with a friendly demeanor and can-do attitude.
• Assist customers via the intercom system, lobbies, lanes, and parking office.
• Run reports related to daily revenue, credit cards, garage data, or other reports requested by management.
• Resolve customer service issues or questions as needed.
• Greet customers by name, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop rapport with the customer base.
• Demonstrate basic computer skills in the parking revenue control system.

Requirements:
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

Equal Opportunity Employer:
LAZ Parking Midwest, LLC is an equal opportunity employer. We are committed to providing equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated, and other protected veterans, or any other characteristic protected by federal, state, or local law.

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