System and Desktop Support Specialist

4 days ago

Orient, Ohio, United States HR RESOURCING LLC Full time

Job Summary

E2 Optics is a leading technology integrator, committed to delivering efficient solutions that minimize operational costs. Our team helps clients deploy modern, turnkey solutions that seamlessly integrate audiovisual, physical security, structured cabling, and wireless systems. We serve Enterprise and Government clients across various industries, including Energy, Finance, Health Care, Higher Education, Manufacturing, Media & Communications, and Transportation.

Key Responsibilities

  • Manage the Helpdesk to enhance and maintain a good end-user experience.
  • Establish guidelines and procedures following Best Practices using clearly defined procedures and policies.
  • Provide support for users of personal computer software and hardware, E2 Optics network, the Internet, and other E2 Optics technology services.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
  • Train people in computer system use and connect and setup hardware, load all required software for workstations and servers.
  • Analyze and evaluate helpdesk incidents and make recommendations to reduce Help desk incident rate.
  • Develop and implement IT process improvements and maintain an inventory of parts for emergency repairs.
  • Coordinate with vendors and with company personnel to facilitate purchases and test software and hardware, evaluate and recommend for management review.
  • Provide after-hours support for all infrastructure hardware and systems and lead and participate in IT projects as directed by Information Technology Manager.

Requirements

High level troubleshooting and monitoring of the network, servers, internet, and Cloud environments to maintain a high level of functionality to end users. Research new and evolving technologies and make recommendations on their potential use to resolve issues or provide enhanced functionality for the company. Administer network and server security measures and maintain and monitor local voice and data infrastructure.

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