Member Service Representative

3 weeks ago


Medford, Oregon, United States Rogue Credit Union Full time
Job Summary:

As a Member Service Representative at Rogue Credit Union, you will play a vital role in providing exceptional member experiences that build long-term loyalty. You will identify each individual member's unique needs in their financial journey, recommend products and services, and deliver unsurpassed service.

Key Responsibilities:

Build relationships with members using strong service and sales skills to identify needs and make recommendations.
Assist members with their membership, accounts, and basic lending needs, including opening memberships, consumer loans, and account maintenance.
Review and analyze members' financial situations to provide education and solutions that meet their needs.
Open new accounts and loans as applicable and prepare documents in a timely manner with the highest level of accuracy and confidentiality.

Requirements:

Three years to five years of similar or related experience.
A high school education or GED. Licensed through NMLS while maintaining annual required training.
Excellent active listening, verbal, and written communication skills.
Ability to organize well, time manage, and multi-task. Project management skills. Detail oriented. Strong computer and keyboarding skills. Ability to research and is solutions based. Ability to use critical thinking skills, analyze and apply good judgment.

Work Environment:

Normal workday with occasional overtime. Will require working Saturdays and a rotating flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Travel to other Rogue Credit Union regions may be required.

Disclaimer:

Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.

Note:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class.

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