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Front Desk Representative

2 months ago

Burlington, Massachusetts, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees' growth and development. Our company culture is built on the principles of diversity, inclusivity, and employee wellbeing. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing training and development opportunities, designed to help our team members advance their careers.

Our Approach

We strive to create a supportive and collaborative work environment that fosters growth and success. Our team members are encouraged to take ownership of their challenges and work together to resolve problems. We believe that every member of our team plays a crucial role in delivering exceptional guest experiences.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

Key Responsibilities
  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details such as guest information and room rate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
  • Close guest accounts at time of check out and ascertain satisfaction, negotiating compromise as needed.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
Requirements
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
Qualifications
  • High school diploma preferred.
  • No prior experience required, prior hospitality experience preferred.
  • No special licenses required, individuals must meet the minimum bonding standards.
  • All employees must maintain a neat, clean, and well-groomed appearance.
Language

The primary language used in this job posting is English.