Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as an Alterations Customer Service Representative at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.
Key Responsibilities- Welcome and service customers with genuine enthusiasm and adapt to their individual needs.
- Manage customer flow to deliver a five-star customer experience, meeting all service vows and operational checklists.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, building long-term relationships with customers.
- Maintain store standards, including cleanliness, organization, and promotional readiness.
- Process special orders, pick-ups, and first-quality standards for all merchandise.
- Support cash wrap behaviors and process transactions with accuracy.
- Seek assistance from the Alterations Manager to address customer issues.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
- Professional environment.
- Generous employee discount after first pay period.
- Vision care.
- Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K program.
- Pet insurance.
- Discounts for Identity Theft Protection.
- Discounts Home and Auto Insurance.
- Discounts Mobile.
- Legal Benefits (MetLife Hyatt Legal Plans).
- Hourly + Commission.
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Customer Service Representative
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