Client Service Specialist

4 days ago


Upper Saddle River, New Jersey, United States EarthCam Full time
About the Opportunity

We are seeking a highly skilled Technical Support Representative to join our growing team at EarthCam. As a Technical Support Specialist, you will be responsible for providing top-notch support services to our clients.

Key Responsibilities
  1. Ensure the use of appropriate communication channels, including phone, chat, or email.
  2. Gather customer information and determine the priority of incoming requests.
  3. Review and screen e-tickets related to potential tech issues.
  4. Follow up with clients to resolve issues.

The ideal candidate will have one year of technical client support experience and a college degree or technical school certification. An estimated salary for this position is around $65,000 per year, depending on experience and qualifications.



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