Security Operations Supervisor

1 week ago

Marina del Rey, California, United States Inter-Con Security Full time

Overview

Inter-Con Security Systems, Inc., established in 1973, stands as a premier global security provider, delivering a comprehensive suite of physical security solutions to both governmental and commercial entities across four continents. Our firm excels in tailoring security services to meet the unique demands of clients whose requirements surpass those of conventional security firms. Our clientele encompasses various governmental departments, Fortune 500 companies, significant public utilities, and high-net-worth individuals.

With a workforce exceeding 35,000 security professionals worldwide, Inter-Con is managed by a team with unparalleled expertise in military, law enforcement, and security sectors. Remaining entirely family-owned, we lead the industry in offering customized, high-demand security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Shift Supervisor is accountable to the Operations Manager and is entrusted with a range of critical responsibilities, including but not limited to:

Key Responsibilities

  • Acting as the primary contact for clients regarding security-related inquiries or requests.
  • Serving as the next authority in the command hierarchy following the shift supervisor.
  • Overseeing scheduling, including managing requests and approved time off.
  • Handling payroll matters, including addressing discrepancies.
  • Managing invoicing processes, ensuring accuracy before submission to clients.
  • Monitoring attendance, disciplinary actions, vacation/time-off requests, and compliance documentation.
  • Reviewing end-of-shift reports and daily activity logs from security personnel.
  • Facilitating document management by scanning and organizing files into the shared drive.
  • Managing termination processes and associated paperwork.
  • Coordinating requisitions, conducting interviews, and guiding new hires through the onboarding process.
  • Overseeing uniform and equipment requests.
  • Providing job training and ensuring compliance with relevant regulations.
  • Engaging with department heads as necessary.
  • Participating in monthly Emergency Operations Center meetings and quarterly business reviews.
  • Conducting investigations and collecting written statements as needed.
  • Ensuring all necessary documentation for workers' compensation is completed.
  • Maintaining up-to-date Post Orders.
  • Facilitating frequent communication with all supervisory staff.

Requirements

  • Proficient in technology, particularly with the MS Office Suite.
  • Familiarity with technology-driven scheduling platforms is advantageous.
  • Experience in project management is preferred.
  • Skilled in leading teams through complex problem-solving scenarios.
  • Strong customer service orientation is essential.
  • Able to effectively communicate across all levels of management in a corporate setting.
  • Must demonstrate flexibility and the ability to meet deadlines in a fast-paced environment.
  • Exceptional time-management, organizational, and multitasking abilities are required.
  • A reliable team player with professionalism, enthusiasm, and a positive attitude.
  • Capable of thriving in a matrixed organizational structure.
  • A positive and collaborative team member.

Qualifications

  • Preferred candidates will possess either an honorable military discharge, a Bachelor's degree, or a minimum of 5 years of experience in operations and project management.
  • Ability to independently create reports, spreadsheets, diagrams, and other necessary documentation using tools such as MS Word, Excel, Access, and SharePoint.
  • An understanding of security operations and contract management is preferred.
  • Familiarity with operational KPIs and the ability to leverage data to enhance operations.
  • Strong interpersonal, critical thinking, and time management skills are essential.
  • A proficient communicator who values teamwork.
  • Experience in a supervisory role within a general office environment is preferred.
  • Comfortable working in a dynamic, fast-paced, and occasionally stressful environment.

Inter-Con Security Systems, Inc. is an affirmative action employer committed to providing equal employment opportunities to minorities, females, veterans, and individuals with disabilities, as well as other protected groups.

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