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Security Operations Supervisor

2 months ago

Marina del Rey, California, United States Inter-Con Security Full time

Overview

Inter-Con Security Systems, Inc., established in 1973, stands as a premier global security firm, delivering comprehensive physical security solutions to both governmental and commercial clients across four continents. Our expertise lies in tailoring security services to meet the unique demands of clients who require more than what traditional security firms can offer. Our clientele includes key government departments such as State, Justice, Homeland Security, Energy, and Defense, in addition to Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

With a workforce exceeding 35,000 security professionals worldwide, Inter-Con is led by a team of experts with unparalleled backgrounds in military, law enforcement, and security management. Remaining 100% family-owned and operated, we are recognized as the industry leader in providing customized, high-demand security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Shift Supervisor is accountable to the Operations Manager and plays a pivotal role in the operational framework. Key responsibilities encompass, but are not limited to, the following:

Primary Responsibilities

  • Act as the primary contact for clients regarding security-related inquiries or requests.
  • Serve as the immediate authority following the shift supervisor.
  • Oversee scheduling, including managing requests and approved time off.
  • Handle payroll matters, including addressing discrepancies.
  • Manage invoicing processes, ensuring accuracy before submission to clients.
  • Monitor attendance, disciplinary actions, vacation/time-off requests, and compliance documentation.
  • Review and audit end-of-shift reports and daily activity logs.
  • Facilitate document scanning into the shared drive.
  • Process terminations and related paperwork.
  • Coordinate requisitions, interviewing, hiring, and onboarding processes.
  • Manage uniform and equipment requests.
  • Provide job training to new personnel.
  • Ensure compliance with relevant regulations (BSIS, CA, healthcare, etc.).
  • Engage with department heads as necessary.
  • Participate in monthly EOC meetings and quarterly business evaluations.
  • Conduct investigations, including gathering written statements.
  • Ensure all necessary paperwork for workers' compensation is completed.
  • Maintain up-to-date Post Orders.
  • Communicate regularly with all supervisory staff.

Requirements

  • Proficient in technology, particularly with the MS Office Suite.
  • Familiarity with technology-driven scheduling platforms is advantageous.
  • Experience in project management is preferred.
  • Skilled in leading teams through complex problem-solving scenarios.
  • Strong customer service orientation is essential.
  • Able to interact effectively within a corporate environment and communicate with all management levels.
  • Must demonstrate flexibility and the ability to meet deadlines in a fast-paced setting.
  • Exemplary time-management, organizational, and multitasking abilities are required.
  • A reliable team player with maturity, enthusiasm, and a positive attitude.
  • Ability to thrive in a matrixed environment.
  • A proactive and upbeat team member.

Qualifications

  • Preferred candidates possess either an honorable military discharge, a Bachelor's degree, or five years of experience in operations and project management.
  • Ability to independently create reports, spreadsheets, diagrams, charts, and other necessary documentation (e.g., MS Word, Excel, Access, SharePoint).
  • Understanding of security operations and contract management is preferred.
  • Familiarity with operational KPIs and the ability to leverage data for operational improvements.
  • Strong interpersonal, critical thinking, and time management skills.
  • Excellent communication skills with a strong appreciation for teamwork.
  • Experience in a supervisory role within a general office environment is preferred.
  • Comfortable working in a dynamic, fast-paced, and occasionally stressful environment.

Inter-Con Security Systems, Inc. is an affirmative action employer committed to providing equal employment opportunities to minorities, females, veterans, and individuals with disabilities, as well as other protected groups.