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Security Operations Supervisor

2 months ago

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Overview

Established in 1973, Inter-Con Security Systems, Inc. stands as a premier global security firm, delivering a comprehensive array of physical security solutions to both governmental and commercial clients across four continents. Inter-Con is dedicated to tailoring security services for clients whose requirements surpass the offerings of conventional guard agencies. Our clientele encompasses the Departments of State, Justice, Homeland Security, Energy, and Defense, alongside Fortune 500 companies, significant public utilities, and ultra-high net worth individuals.

With a workforce exceeding 35,000 security professionals worldwide, Inter-Con is managed by a team of experts with unparalleled military, law enforcement, and security backgrounds. Remaining 100% family-owned and operated, Inter-Con leads the industry in providing customized, high-demand security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Shift Supervisor is accountable to the Operations Manager. The primary responsibilities of this role encompass, but are not limited to, the following:

Key Responsibilities

  • Act as the primary contact for the client regarding security-related inquiries or requests.
  • Serve as the next point of authority following the shift supervisor.
  • Oversee scheduling, including managing requests and approved time off.
  • Handle payroll, including addressing discrepancies.
  • Manage invoicing, ensuring accuracy before submission to the client.
  • Monitor attendance, disciplinary actions, vacation/time off requests, absence notifications, and compliance.
  • Review supervisor end-of-shift reports and officer daily activity reports.
  • Facilitate document scanning into the shared drive.
  • Process terminations and all related documentation.
  • Manage requisitions, conduct interviews, and guide candidates through the hiring process.
  • Oversee uniform and equipment requests.
  • Provide job training.
  • Ensure compliance with relevant regulations (BSIS, CA, healthcare, etc.).
  • Meet with department heads as required.
  • Participate in monthly EOC meetings and quarterly business reviews.
  • Conduct investigations, including collecting written statements.
  • Ensure all necessary paperwork is completed for workers' compensation.
  • Maintain up-to-date Post Orders.
  • Engage in frequent communication with all supervisors.

Requirements

  • Proficient in technology, particularly with the MS Office Suite.
  • Familiarity with technology-driven scheduling platforms is advantageous.
  • Experience in project management.
  • Skilled in leading teams through complex problem-solving scenarios.
  • Strong customer service orientation is essential.
  • Able to interact effectively within a corporate environment and communicate with all management levels.
  • Must demonstrate flexibility and the ability to meet deadlines in a fast-paced setting.
  • Exemplary time-management, organizational, and multitasking abilities are required.
  • A reliable team player with professionalism, enthusiasm, and a positive attitude.
  • Capable of working in a matrixed environment.
  • A positive and collaborative team member.

Qualifications

  • Preferred candidates possess either an honorable military discharge, a Bachelor's degree, or five years of experience in operations management and project management roles.
  • Ability to independently create reports, spreadsheets, diagrams, charts, graphs, and other necessary documents (e.g., MS Word, Excel, Access, SharePoint).
  • Understanding of security operations and contract management is preferred.
  • Familiarity with operational KPIs and the ability to leverage data to enhance operations.
  • Strong interpersonal, critical thinking, and time management skills.
  • Excellent communication skills with a focus on teamwork.
  • Experience in a supervisory role within a general office setting is preferred.
  • Comfortable in a dynamic, fast-paced, and occasionally stressful environment.

Inter-Con Security Systems, Inc. is an affirmative action employer committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.