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Genesys Reporting Specialist
2 months ago
We are seeking a highly skilled Reporting Analyst to join our team at Capgemini. As a Reporting Analyst, you will be responsible for designing and developing native Genesys Cloud CX reports and dashboards, as well as collaborating with various teams to ensure reporting solutions meet business requirements.
Key Responsibilities- Develop and manage native Genesys Cloud CX reports and dashboards.
- Design and develop reporting solutions using Tableau and/or PowerBI.
- Conduct data query/extraction coding using big data, noSQL, and SQL technologies.
- Collaborate with various teams to ensure reporting solutions meet business requirements.
- Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
- Proficient in Tableau and/or PowerBI design and development.
- Experience with big data, noSQL, SQL data query/extraction coding.
- Experience in developing complex reporting solutions for large data sets.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. We are committed to providing a supportive and inclusive work environment, with opportunities for growth and development.
What We Offer- Flexible work arrangements.
- Comprehensive healthcare and well-being programs.
- Financial well-being programs, including 401(k) and Employee Share Ownership Plan.
- Paid time off and paid holidays.
- Paid parental leave.
- Family building benefits, including adoption assistance, surrogacy, and cryopreservation.
- Disaster Relief.
Capgemini is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
