Center Operations Manager

5 days ago


Altamonte Springs, Florida, United States American Family Care Franchise 2001 Full time
Job Summary

We are seeking a highly skilled and experienced Center Administrator to join our team at American Family Care Franchise 2001. As a key member of our urgent care clinic, you will be responsible for managing operations, supervising staff, and ensuring the delivery of high-quality patient care.

Responsibilities
  • Provide leadership and guidance to the team, ensuring seamless day-to-day operations and exceptional patient satisfaction.
  • Recruit, hire, and onboard new staff members, including front office medical receptionists, medical assistants, and x-ray technicians.
  • Supervise and evaluate the performance of non-provider staff, providing constructive feedback and coaching to improve performance.
  • Partner with the Medical Director to ensure medical care is delivered in accordance with physician instructions and that high-quality care is rendered.
  • Ensure compliance with company policies, procedures, and state and federal regulations, including HIPAA and OSHA guidelines.
  • Lead and organize staff meetings, daily huddles, and in-service programs to promote teamwork and continuous improvement.
  • Monitor patient satisfaction and concerns, resolving issues promptly and effectively.
  • Ensure the maintenance and cleanliness of the facility, as well as adequate stock of medical and janitorial supplies.
  • Monitor key performance indicators and implement programs to drive continuous improvement.
Qualifications
  • Bachelor's degree preferred.
  • Minimum of two years of experience in a supervisory role in a medical office.
  • Computer proficiency and excellent written, verbal, and consultative communication skills.
  • Ability to deliver high levels of customer service and achieve customer satisfaction.
  • Understanding of compliance and regulatory guidelines, including revenue cycle management experience.


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