Operations Manager

Operations Manager Trainee

Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for healthcare and a desire to lead a team? We are seeking an Operations Manager Trainee to join our team at PDS Health

About the Role

The Operations Manager Trainee is a key position in our organization, responsible for learning the skills and knowledge necessary to independently manage a financially viable dental office. As an Operations Manager Trainee, you will be part of our OM Development Program, which will provide you with the training and support you need to succeed in this role.

Responsibilities

• Model Company Culture: You will be responsible for modeling our company culture, values, and standards, and for creating an environment that promotes PDS culture and values.
• Team Management: You will be responsible for assessing, hiring, and retaining the right team members, and for providing comprehensive training, supervision, counseling, and coaching to ensure their success.
• Issue Resolution: You will be responsible for assessing, investigating, and resolving staff and patient issues, and for developing timely, effective, and logical solutions.
• Operational Execution: You will be responsible for executing our PDS Operational Model with consistency, and for meeting identified office imperatives in partnership with the Owner Dentist.
• Revenue and Profit Growth: You will be responsible for driving year-over-year revenue and profit growth, and for managing expenses to achieve monthly goals and budget.
• Cash Management and Accounting: You will be responsible for showing proficiency and adherence to cash management and accounting protocols.
• Team Development: You will be responsible for being the catalyst in team development of the Perfect Patient Experience, and for delivering effective leadership, coaching, and mentoring to team members.
• Communication: You will be responsible for maintaining open and trust-based relationships with direct supervisors, and for addressing issues and concerns openly and early.
• Professional Appearance and Demeanor: You will be responsible for maintaining an appropriate professional appearance and demeanor, and for addressing others professionally and respectfully.
• Compliance: You will be responsible for ensuring compliance with company policies, as well as state, federal, and other regulatory bodies.
• Reporting: You will be responsible for reporting weekly to the Regional Manager, detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Five or more years of related work experience in operational management.
• License and Insurance: Valid driver's license and automobile insurance.
• Travel: Reliable means of transportation to travel to multiple offices per day, in some cases several times per day.

Preferred Qualifications

• Education: Associate degree or Bachelor's degree.
• Experience: Five or more years of experience leading a team, mentoring, and coaching subordinates.

Knowledge, Skills, and Abilities

• Results Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
• Effective Team Builder: Character/Integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent.
• Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
• Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
• Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition.
• Influencer: Active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change.
• Knowledge of Dental Plans, Insurances, and Administrative Guidelines: Requires knowledge of dental plans, insurances, fees, administrative guidelines, limitations, and exclusions, reporting systems, business correspondence, and business reporting techniques, and business principles of profit and loss statements.
• Skills: Use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment.
• Independent Judgment: Willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Multitasking and Ambiguity: Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work.
• Prioritization and Decision-Making: Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.
• Financial Analysis and Interpretation: Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community.
• Problem-Solving and Decision-Making: Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Policy Interpretation and Application: Ability to interpret and apply policies and procedures.
• Mathematical Concepts: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Personal Responsibility and Adaptability: Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction.
• Commitment to Educational Advancement: Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs.
• Communication and Presentation: Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
• Organizational Ability: Demonstrates a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order.
• Problem-Solving and Detail-Oriented: Demonstrates a strong ability to identify, analyze, and solve problems. Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused.
• Presentation and Communication Skills: Ability to create presentations and use outstanding presentation skills.

Work Environment

• Sedentary Office Classification: This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances.
• Noise Level: The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members, vendors, or patients.
• Physical Demands: While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch.
• Finger Dexterity: Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Tuition Reimbursement
• 401K
• Paid Time to Volunteer in Your Local Community

Upon completion of the Operations Manager training program, this role will be a salaried position.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information: $28.00-$39.00 / Hourly

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