Medical Claims Processing Team Lead

2 weeks ago


Brockton, Massachusetts, United States IQVIA Full time
Program Support Medical Claims Processing Team Lead

At IQVIA, we look for the best people and give them meaningful work to do.

We're a global leader in healthcare, and we're looking for a Medical Claims Processing Team Lead to join our team. As a Team Lead, you'll be responsible for leading a team of Medical Billers and providing expert support to clients, HCP offices, and patients. You'll need to have a comprehensive understanding of our operational processes and business objectives, as well as the ability to coach and mentor team members. You'll also be responsible for running reports, acting as an escalation point for team members, and helping to ensure the quality of customer interactions. If you have a strong background in Medical Billing and Coding, and you're looking for a challenging and rewarding role, we'd love to hear from you.

Key Responsibilities:
  • Lead a team of Medical Billers and provide expert support to clients, HCP offices, and patients.
  • Coach and mentor team members to ensure they have the skills and knowledge they need to succeed.
  • Run reports and act as an escalation point for team members.
  • Help to ensure the quality of customer interactions.
  • Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of the HCP facility experience.

Requirements:
  • 3+ years of experience in Medical Billing and Coding.
  • Strong background in Medical Billing and Coding.
  • Ability to interpret Explanation of Benefits (EOB).
  • Customer Service Experience preferred.
  • Pharmacy Technician experience preferred.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is $24-$25/hr per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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