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Service Director

2 months ago


Baltimore, Maryland, United States Bob Bell Auto Group Full time

About the Role:

We are seeking an experienced Service Manager to join our team at Bob Bell Auto Group. As a Service Manager, you will be responsible for ensuring our customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries
  • Spend quality time building relationships with customers

Requirements:

  • Prior Service Manager experience required
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Valid driver's license and clean driving record

About Us:

Bob Bell Auto Group is a fast-growing, family-owned dealership with a commitment to providing an excellent working environment and temperature-controlled shop. We reward individuals who are ready to work hard and stay motivated, and we believe that happy employees make happy customers.