Director of Mobile Crisis Services
11 hours ago
Job Summary:
The Director of Mobile Services will provide leadership and oversight to the Mobile Response team, ensuring the continuity of care for clients from the 988 Regional Call Center and other referral sources. This role will oversee all aspects of the Mobile Response Services, including coordination with the Call Center and Nursing/Clinical staff, and will be responsible for creating, maintaining, and updating quality improvement plans for the Mobile Services Department.
Key Responsibilities:
- Provide leadership and oversight to the Mobile Response team, ensuring the continuity of care for clients.
- Oversee all aspects of the Mobile Response Services, including coordination with the Call Center and Nursing/Clinical staff.
- Create, maintain, and update quality improvement plans for the Mobile Services Department.
- Maintain Mobile Crisis Service compliance with all state rules, laws, and regulations, and ensure compliance with accreditation standards for mobile response services, outpatient mental health, and other services as appropriate.
- Work closely with the Central Maryland Crisis System collaborative for coordination of services.
- Develop and maintain healthy relationships with community partners to include hospitals, outpatient mental health clinics, and other referral sources.
- Ensure compliance with Greater Baltimore Regional Crisis Standards.
- Maintain regular communication about clinical and administrative operations with the Director of Call Center and System Coordination, the Director of Clinical Services and Residential Programming, Nursing Director, Medical Director, and the Executive Director.
- Monitor and track clinical documentation, service trends, and make recommendations regarding service improvements.
- Oversee and participate in recruiting, hiring, and training of new staff.
- Approve staff timesheets.
- Participate in system enhancements for software and ensure all staff have adequate equipment to perform job expectations.
- Manage, track, and report on-data metrics.
- Provide Crisis Intervention Trainings for Baltimore City Police Department.
- Participate in Critical Incident and community debriefings.
- General outreach activities.
- Oversee and participate in the process for extreme risk protective orders.
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