Assistant Customer Service Manager Trainee

2 days ago


North Conway, New Hampshire, United States Hannaford Supermarkets Full time
Job Title: Assistant Customer Service Manager Trainee

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Assistant Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.

Key Responsibilities:
  • Observe and follow all company policies and established standard practices.
  • Manage department operations in accordance with established department standard practices.
  • Maintain a neat, well-groomed personal appearance at all times and comply with company's personal appearance policy.
  • Actively recognize associates who deliver great service and coach associates to expectations when necessary.
  • Understand and use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
  • Maintain solid communication in the department, with the store manager, and throughout the organization.
  • Maintain merchandising techniques and layouts consistent with company standards.
  • Maintain department compliance with pricing and coding policy.
  • Work within our company's management planning (MPP) guidelines to maintain productivity.
  • Support company safety standards.
Requirements:
  • Ability to lead and direct others.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Good interpersonal skills and desire to work in a team environment.
  • Must meet minimum age requirements to comply with company policy.
  • Effective communication and customer service skills.
Physical Requirements:
  • Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion.
  • Meet established volume activity standards.
  • Stand or walk 100% of the time.
  • Perform repetitive grasping, twisting, reaching, and hand/arm motions.
  • Be able to handle a variety of substances associated with cleaning and packaging materials.
  • Use hands continuously to feel objects, and use tools and equipment to cut and prepare products.
  • Frequent bending.
Preferred Requirements:
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
  • Direct work flow of assigned department associates.
  • Ensure product produced meets company standards.
  • Oversee the assigned areas including rotation of all products.
  • Process administrative paperwork and maintain accurate department records.
  • Order and maintain inventory control in order to maximize sales and limit shrink issues.
  • Use good judgment in the delegation, assignment, and follow-up required for efficient performance of the department.
  • Maintain effectiveness of department's staffing, scheduling, and financial results.
  • Wash, rinse, and sanitize equipment as outlined by company practices.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $17.35 - $24.75 Hrly.



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