Assistant Customer Service Manager Trainee
2 days ago
Hannaford Supermarkets is seeking a highly motivated and detail-oriented Assistant Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.
Key Responsibilities:- Observe and follow all company policies and established standard practices.
- Manage department operations in accordance with established department standard practices.
- Maintain a neat, well-groomed personal appearance at all times and comply with company's personal appearance policy.
- Actively recognize associates who deliver great service and coach associates to expectations when necessary.
- Understand and use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
- Maintain solid communication in the department, with the store manager, and throughout the organization.
- Maintain merchandising techniques and layouts consistent with company standards.
- Maintain department compliance with pricing and coding policy.
- Work within our company's management planning (MPP) guidelines to maintain productivity.
- Support company safety standards.
- Ability to lead and direct others.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Good interpersonal skills and desire to work in a team environment.
- Must meet minimum age requirements to comply with company policy.
- Effective communication and customer service skills.
- Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion.
- Meet established volume activity standards.
- Stand or walk 100% of the time.
- Perform repetitive grasping, twisting, reaching, and hand/arm motions.
- Be able to handle a variety of substances associated with cleaning and packaging materials.
- Use hands continuously to feel objects, and use tools and equipment to cut and prepare products.
- Frequent bending.
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
- Direct work flow of assigned department associates.
- Ensure product produced meets company standards.
- Oversee the assigned areas including rotation of all products.
- Process administrative paperwork and maintain accurate department records.
- Order and maintain inventory control in order to maximize sales and limit shrink issues.
- Use good judgment in the delegation, assignment, and follow-up required for efficient performance of the department.
- Maintain effectiveness of department's staffing, scheduling, and financial results.
- Wash, rinse, and sanitize equipment as outlined by company practices.
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $17.35 - $24.75 Hrly.
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