Account Receivable Recovery Specialist | Drive Financial Growth

4 weeks ago


Dallas, Texas, United States ValorVIP Full time

Unlock Your Potential as an Account Receivable Recovery Specialist


ValorVIP, a dynamic and forward-thinking company, is seeking an experienced Account Receivable Recovery Specialist to join our team. As a key player in our business process outsourcing services, you will be responsible for utilizing your exceptional negotiation skills to recover past due consumer accounts.


We offer a comprehensive training program to ensure your success in this role. Through our professional recovery agent training, you will develop the expertise needed to resolve open accounts with customers, maintaining trustful relationships and ensuring timely payments towards recovery goals.


As an Account Receivable Recovery Specialist, you will be a vital part of our team, working in a fast-paced environment where no two days are the same. Your success will be driven by your ability to evaluate, troubleshoot, and follow up on customer issues, making you an ideal candidate for this position.


Key Responsibilities:



  • Utilize contact technology and recovery strategies to locate right parties.
  • Understand customers' situations and identify best means of payment plans.
  • Negotiate payment terms with empathy, tact, and professionalism.
  • Make outbound and receive inbound calls.
  • Follow all required scripts, policies, and procedures.
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
  • Meet monthly goals and perform other assigned duties.
  • Attend meetings and training, and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Requirements:



  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow up on customer issues.
  • An aptitude for conflict resolution, problem solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Benefits:



  • Competitive salary range: $13.10 - $17.25 per hour.
  • Opportunities for advancement and career growth.
  • A comprehensive training program to ensure your success in this role.
  • A fast-paced and dynamic work environment.
  • A team-oriented culture that values diversity and inclusion.
  • Access to a range of employee perks and benefits.

About ValorVIP:


ValorVIP is a dynamic and forward-thinking company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong focus on business process outsourcing, staff augmentation, contact center customer services, and IT Services, we provide a comprehensive range of services to meet the needs of our clients.


Equal Opportunity Employer:


ValorVIP is an equal opportunity employer that values diversity and inclusion. We are committed to creating a work environment that is free from discrimination and harassment, where all employees are treated with dignity and respect. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional results.



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