Customer Service Representative

3 weeks ago


Mauston, Wisconsin, United States Festival Foods Full time
About Us

Festival Foods is a Wisconsin-based family-owned grocer committed to delivering exceptional service and value to our customers. We operate over 40 full-service supermarkets across the state, dedicated to giving back to our communities.


Job Summary

We are seeking a highly skilled Customer Service Representative to join our team as a Guest Experience Specialist. This role requires excellent communication skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment.


Key Responsibilities
  • Provide Exceptional Guest Service: Respond to guest inquiries, provide information, and resolve any issues that may arise.
  • Process Transactions: Accurately and efficiently process transactions at the Service Counter registers.
  • Support Cashiers: Distribute cashier tills, partner with cashiers throughout the day to ensure associate and guest needs are being met.
  • Record Guest Feedback: Record details of comments, inquiries, complaints, and actions taken to improve guest experience.

Requirements
  • Strong Communication Skills: Ability to effectively communicate with guests, associates, and management.
  • Attention to Detail: Accurate processing of transactions and maintaining all cash and media at Service Counter registers.
  • Problem-Solving: Ability to resolve guest complaints and concerns in a professional manner.
  • Team Player: Willingness to support fellow associates and contribute to a positive work environment.

Benefits
  • Competitive Salary: $22,000 - $30,000 per year (estimated based on location and experience)
  • Weekly Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
  • Benefits Package: Medical, dental, and vision insurance, plus 401(k) and Employee Stock Ownership Plan (ESOP).


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