![Festival Foods](https://media.trabajo.org/img/noimg.jpg)
Guest Services Desk Clerk
1 month ago
Location : Name:
Mauston
Company Overview:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.
Job Summary:
Job Title: Guest Services Clerk
FLSA Status: Hourly
Reports To: Guest Services Manager
Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; youll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length
Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
- Responds to guest inquiries regarding offers, promotions, and events
- Adopts the guidelines established by Festival to resolve the complaints from guest
- Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
- Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
- Records details of comments, inquiries, complaints, and actions taken
- Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
- Performs guest verifications, processing orders, applications, forms, and requests
- Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
- Directs unresolved issues and requests to the appropriate designated resource
- Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
- Performs other duties as assigned
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to process information/merchandise through register system
- Ability to communicate with associates and guests
- Ability to read, count, and write accurately
- Ability to operate all equipment necessary to perform the job
- Knowledge of wide range of goods and services of Festival
- Ability to deal with multiple projects simultaneously
- Strong communication, interpersonal, and guest service skills
- Should have sound practical judgment of priorities
- Interest in helping and working with guests
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
WORK SCHEDULE
The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individuals availability.
Benefits Overview:WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
Address:
750 N Union St
City:
Mauston
State:
WI
Postal Code:
53948
-
Guest Services Desk Clerk
3 months ago
Mauston, United States Festival Foods Full timeLocation : Name: Mauston Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....
-
Deli Clerk I
6 days ago
Mauston, United States Festival Foods Full timeJob Summary: Join the Festival Foods Team as Part-Time Deli Clerk! Job Title: Deli Clerk (Part Time) Type: Hourly Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a dedicated Deli Clerk to join our team in our...
-
Deli Clerk I
4 weeks ago
Mauston, United States Festival Foods Full timeLocation : Name: Mauston Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....
-
Meat Service Counter Team Lead
12 hours ago
Mauston, Wisconsin, United States Festival Foods Grocery Store Full timeAbout the RoleFestival Foods Grocery Store is seeking a highly skilled and experienced Meat Service Counter Manager to join our team. As a key member of our leadership team, you will be responsible for leading, coaching, and reinforcing our Festival culture, guest service, and performance expectations to all Meat Service Counter Clerks.Key...
-
Meat Service Counter Department Manager
17 hours ago
Mauston, Wisconsin, United States Festival Foods Grocery Store Full timeAbout This RoleFestival Foods Grocery Store is seeking a highly skilled and experienced Meat Service Counter Manager to join our team. As a key member of our leadership team, you will be responsible for leading, coaching, and reinforcing our Festival culture, guest service, and performance expectations to all Meat Service Counter Clerks.Key...
-
Customer Service Representative
16 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Clerk at Festival Foods. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesProvide prompt and courteous...
-
Pricing Specialist
16 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob SummaryWe are seeking a skilled Pricing Clerk to join our team at Festival Foods. As a Pricing Clerk, you will play a critical role in ensuring accurate pricing of all store products and executing price changes, ad and display changes, and promotional signage within the store.Key ResponsibilitiesPerform tasks as delegated by the Pricing...
-
Retail Pricing Coordinator
4 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob SummaryWe are seeking a skilled Pricing Clerk to join our team at Festival Foods. As a Pricing Clerk, you will play a crucial role in ensuring accurate pricing of all store products and executing price changes, ad and display changes, and promotional signage within the store.Key ResponsibilitiesPerform tasks as delegated by the Pricing Coordinator.Ensure...
-
Customer Service Associate
1 week ago
Mauston, Wisconsin, United States Festival Foods Full timeLocation: MaustonCompany Overview:ABOUT FESTIVAL FOODS:Festival Foods is a family- and employee-owned grocery chain in Wisconsin, dedicated to community engagement and exceptional guest service. With over 40 full-service supermarkets, we prioritize our guests and employees alike.Job Summary:Position Title: Customer Service AssociateFLSA Status: HourlyReports...
-
Frozen Food/Dairy Sales Associate
11 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob SummaryFestival Foods is seeking a skilled and customer-focused Frozen Food/Dairy Clerk to join our team. As a key member of our Frozen Food/Dairy Department, you will be responsible for providing exceptional service to our guests, maintaining a clean and organized store environment, and contributing to the overall success of our store.Key...
-
Beverage Service Specialist
1 week ago
Mauston, Wisconsin, United States Pilot Company Full timeCompany OverviewAt Pilot Company, we are dedicated to creating a vibrant workplace where teamwork and customer engagement are at the forefront. Our diverse team is committed to providing exceptional service to every guest, whether they are a professional driver, a daily commuter, or a traveler in need of refreshments. We celebrate our differences and believe...
-
Fuel Service Specialist
1 week ago
Mauston, Wisconsin, United States Pilot Company Full timeCompany OverviewCompensation: $16.90 / hourAre you enthusiastic about teamwork, exceptional customer service, and engaging with diverse individuals? Pilot Company provides a vibrant work environment where each day presents new experiences. Our team members have the chance to foster an inclusive culture with their colleagues and enhance the experience for...
-
Pharmacy Assistant
14 hours ago
Mauston, Wisconsin, United States Mile Bluff Medical Center Full timeJob SummaryMile Bluff Medical Center is seeking a highly skilled and detail-oriented Pharmacy Clerk to join our team. As a Pharmacy Clerk, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our pharmacy.Key ResponsibilitiesCustomer Service: Treat customers with a prompt, friendly, and professional...
-
Customer Service Representative
4 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob Summary:Festival Foods is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Guest Service Department, you will be responsible for providing exceptional service to our guests, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
11 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Festival Foods. As a key member of our Guest Service Department, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping environment.Key ResponsibilitiesReinforce our company culture and service...
-
Customer Service Representative
18 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeJob Summary:Festival Foods is seeking a skilled Customer Service Representative to provide exceptional service to our guests. As a key member of our retail team, you will be responsible for ensuring a positive shopping experience for our customers.Key Responsibilities:Engage with Guests: Provide friendly and welcoming interactions with customers, ensuring...
-
Grocery Assistant Department Manager
1 month ago
Mauston, United States Festival Foods Grocery Store Full timePerforms tasks as delegated by the Guest Services Manager and effectively leads guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks. Assists with check-ins, training checklis Department Manager, Manager, Guest Service, Grocery, Assistant, Store Associate, Retail
-
Deli Hot Bar Cook
20 hours ago
Mauston, Wisconsin, United States Festival Foods Full timeAbout the RoleWe are seeking a skilled and enthusiastic Deli Hot Bar Cook to join our team at Festival Foods. As a key member of our food service team, you will play a vital role in preparing and presenting high-quality food options for our guests.Key ResponsibilitiesGuest Assistance: Provide exceptional customer service by assisting guests with finding...
-
Assistant Manager of Grocery Operations
4 days ago
Mauston, Wisconsin, United States Festival Foods Grocery Store Full timeRole Overview:As an integral part of our team, you will support the Guest Services Manager in overseeing daily operations and ensuring exceptional service delivery.Key Responsibilities:- Assist in managing guest interactions and service standards in the absence of the Guest Services Manager.- Facilitate training and onboarding processes for new team...
-
Cashier
2 months ago
Mauston, United States Festival Foods Full timeLocation : Name: Mauston Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....